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Everything worth knowing, from both sides of the platform. Can't find your answer? Send us a message.

How much does it cost?

Nothing. The service is completely free for homeowners: no account required, no fees, no commitment.

How many contractors will call me?

One. Your request goes to a single verified contractor, once. That's the main difference from platforms that resell the same request to three or four companies and leave you to field the calls.

What happens after I send my request?

Our team checks the details of your request and gets in touch if anything needs clarifying. We pin down the trade, the budget and the timeline, then the request goes to one contractor in your area. You get an email at each step.

How long before someone contacts me?

We check your request within hours, and call you if a detail needs clarifying. Once it is passed on, the contractor typically gets in touch within 48 hours.

Who are the contractors?

Verified companies active in your area. Most hold an RBQ licence. For work that requires one, we check the licence and its expiry date with the Régie du bâtiment before a contractor can receive those requests, and we remove those whose licence lapses.

Can I edit or cancel my request?

Yes. The "Track my request" link you receive by email lets you correct your project, address and contact details, add or remove photos, message the contractor, or withdraw the request. Edits are possible until the request has been passed on.

I lost my tracking link. What now?

Go to "My requests" and enter the email you used. We'll send you a link that opens all of your requests. No password to remember.

The contractor never contacted me.

Report it from your tracking page. We call the contractor, and if there really was no contact they are refunded and the request can be offered to someone else. That report is what keeps the network honest. Use it.

How is my information protected?

Your contact details are never shown publicly: contractors see the project type, the area and the budget, but your name, phone and address stay hidden until purchase. They are shared only with the contractor who takes your project. You can withdraw consent in one click, in line with Quebec's Law 25.

Which areas do you cover?

We cover a number of municipalities across Greater Montreal and the north and south shores. The form tells you right away whether your postal code is served; if not, leave your email and we'll write when your area opens.

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Another question?

Write to us. You'll get an email link to follow the reply and continue the conversation.

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