Privacy policy
Effective 9 August 2026
Renocular connects Quebec homeowners with verified contractors. Doing that means collecting personal information. This policy sets out what we collect, why, who it is disclosed to, and what you can require of us. It is written to comply with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Person in charge of protecting personal information
The person responsible for the protection of personal information at Unlicensed Studio Ltd, which operates Renocular, can be reached at the address in section 12. Every access request, correction, withdrawal of consent or complaint goes to them.
2. What we collect
We collect only what the introduction itself requires.
If you are a homeowner submitting a request
- First and last name
- Email address and phone number. Both are required: the email carries your tracking link, your quotes and any invoice.
- Project address, postal code, municipality
- Your preferred contact method and hours
- Your project description, budget, timeline and property type
- Any photos you attach
- The quotes you receive, the stages you accept and the invoices you pay, where a contractor bills through the platform
If you are a contractor
- Legal name, Quebec enterprise number (NEQ) and RBQ licence number
- Contact details for the business and for each account user
- Your trades, territory and purchase history
Technical information
- Your IP address and browser, stored with your sessions and consents to establish who agreed to what, and when
- The essential cookies described in section 10
3. Why we use it
We do not sell your information. We do not run targeted advertising and we do not profile anyone.
- To pass your request to a contractor working in your area
- To verify your phone number, so a contractor does not pay for a request nobody can reach
- To bill contractors and keep their transaction records
- To issue and collect invoices for project stages, and to keep the records that go with them
- To answer you when you write to us
- To detect abuse and keep accounts secure
4. Consent and withdrawal
We record every consent: the exact wording you were shown, the method (web form or verbal confirmation by phone), the moment, the IP address and the browser. That means we can always show you what you agreed to.
You may withdraw consent at any time, in one click from the “Track my request” link emailed to you, or by writing to us. Withdrawal does not reach back into a request already passed to a contractor, but we stop all further use immediately.
5. Disclosure to third parties
One disclosure is the service itself: when a contractor buys your request, your contact details go to them. Only one contractor ever receives a given request. Your details are never shown publicly and never go to a contractor who has not bought your request.
Providers that process information for us
- Twilio: sends text messages. Receives the phone number and message content.
- Stripe: processes payments. Card numbers go directly to Stripe; we never see or store them. When a contractor bills a project stage, your name and email address are also sent to Stripe so it can issue the invoice and collect the payment.
Email, photo storage, the database and logging all run on our own infrastructure rather than a third-party service.
We consult the Régie du bâtiment du Québec's public register of active licences to verify contractors. That lookup sends them nothing about you.
6. Hosting and transfers outside Quebec
Your request, your photos and our logs sit on our own servers, in Quebec. They are not handed to a public cloud host.
Two exceptions: Twilio and Stripe process information outside Quebec. For Stripe this includes a homeowner's name and email address, where a contractor bills a project stage. Each of these disclosures is the subject of a privacy impact assessment as Law 25 requires, and that assessment is revised whenever the information we send changes.
7. Retention and destruction
- An expired or rejected request is de-identified after 12 months: photos are deleted from storage and contact details are erased from our records.
- Sessions and single-use sign-in links expire on their own and are purged automatically.
- Accounting records, including quotes, project stages and invoices, are kept as long as tax law requires. This applies to both sides of a project, not only to contractor purchases.
8. Security
Session tokens are stored hashed, never in the clear. Phone numbers carry a cryptographic fingerprint used to spot duplicates without comparing the numbers themselves. Personal information is stripped from technical logs before they are written.
9. Your rights
The law gives you the right to:
- Access the information we hold about you
- Have it corrected if it is inaccurate or incomplete
- Withdraw your consent
- Ask us to stop disseminating it, or to de-index a link
- Receive the information you gave us in a structured, commonly used technological format
We respond within 30 days. If our answer does not satisfy you, you may complain to the Commission d'accès à l'information du Québec.
10. Cookies
This site uses only essential cookies: your session, your language, your display theme, and the fact that you have been shown the cookie notice. No advertising cookies, no tag manager, no third-party analytics. That is why this site informs you rather than asking for consent: there is nothing to switch off.
11. Automated decisions
Every request receives a quality score computed automatically from signals such as whether photos are attached, how precise the budget is, and how many quotes have already been sought elsewhere. The score is shown to contractors and affects the price of the request. It passes no judgement on you and produces no decision about you. Write to us and we will explain it.
One other thing happens automatically. A project stage that is neither paid nor contested by the date shown on its invoice is collected on that date. That is the schedule both parties accepted, not an assessment of anyone, and reporting a problem stops it.
12. Contact us
For any question, access request or complaint, write to us through the contact form or at the address below.
13. Changes
Any change to this policy will be published on this page, with the date it takes effect.